Achieving Frictionless Commerce

Determine How Much Friction You Face

Episode Summary

Robin Allen and Jeremiah Owyang discuss how IT experts can do a health check of their IT ecosystem to determine their organization’s level of friction.

Episode Notes

Welcome to Achieving Frictionless Commerce, a new podcast series from Vertex developed to help IT professionals tackle friction within their organization. In this episode host Jeremiah Owyang, a technology analyst and entrepreneur based in Silicon Valley, is joined by Robin Allen, Vertex’s Senior Director of Agile Program Management and Digital Transformation & Change Management. Robin explains how IT professionals can do a health check on their current IT ecosystem through an audit including what technology you should be analyzing, who should participate, and how to measure success — plus, the surprising ways that tax plays a role. We hope you enjoy this fascinating episode of Achieving Frictionless Commerce, brought to you by Vertex!

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Vertex proudly serves over 4,000 customers worldwide with distinction and provides comprehensive tax solutions that enable global businesses to transact, comply, and grow with confidence. Their software, content and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency and enabling greater confidence in meeting indirect tax obligations. As a result, their software is ubiquitous within our customers’ business systems, touching nearly every line item of every transaction that an enterprise can conduct. Their software is fueled by over 300 million data-driven effective tax rules and supports indirect tax compliance in more than 19,000 jurisdictions worldwide.

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